
Credit Acceptance
Credit Acceptance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Acceptance has 1.9 star rating based on 253 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend Credit Acceptance to a friend or colleague.
- Rating Distribution
Pros: That they approved me for financng with a low credit score, Being able to get financed with damaged credit, Non.
Cons: Horrible customer service, Awful customer service, Overall experience.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Acceptance has 1.9 star rating based on 253 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend Credit Acceptance to a friend or colleague.
- Rating Distribution
Pros: That they approved me for financng with a low credit score, Being able to get financed with damaged credit, Non.
Cons: Horrible customer service, Awful customer service, Overall experience.Recent recommendations regarding this business are as follows: "I found an active email address for them; CSrequests@***.com", "Awaiting response: reviewing response time.", "Give them a chance", "Take customer concerns into consideration, Sometimes we have struggles just as I'm sure even you do as well. Thank you for giving me the trust to work with me. Lynette Knecht", "Be vigilant there a good lender just sometimes frustration will build in your body and then it turns to rage.".
Most users ask Credit Acceptance for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews





































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Glenn phillips
Please don't garish my wages. Can we try to set up some kind of payment arrangements?
Small amounts a month. I'm willing to do payments on my own.
- I hate thus bank
Preferred solution: Not to garish wages set up some kind of payment arrangement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSettlement agreement
A settlement agreement was made to your corporation on my behalf by the Hartford Insurance Company. Your corporation accepted said settlement agreement in the amount of $991.17.
That agreement was breached by your company after acceptance of payment.
Your company agreed to release title upon receipt of settlement payment by your company on 02/10/25. Your company on 02/25/25 asked for and received additional funds in the amount of $2,199, which was a breach of our agreement.
- Cheat customers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
Company fixed the issue and I have been provided with apology. I had to send them a copy of my bank statement proving that I overpaid it took 5 weeks
I paid off my car and received the title, however, I overpaid $400 and still have not had a refund. My account number was 9358****.
- Not always treated with respect when calling
Preferred solution: Full refund
User's recommendation: I found an active email address for them; CSrequests@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Employment Verification
Requesting Employment Verification. For: Stricjavvar Floyd Strickland. Employment as a pastor, Galilee MB Church.
- Not 24 hour service information upon initial call
Preferred solution: Requesting employment verification
User's recommendation: Awaiting response: reviewing response time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCar issues
My issue wasn't resolved at all! They didn't handle it thoroughly.
Customer service sucks! My issues went unresolved!
Preferred solution: Valuable info
The company is very professional and has answers to questions about what to do with the payments and the insurance on vehicle no complaints from me thank you for financing me.
I loaned my car to my daughter and she let her boy friend drive my van and got into a accident but they helped me thru this situation very professional and has released a lot of tension on me ty
User's recommendation: Give them a chance
I would like to speak to someone
Calling about my vehicle payoff account and how I could continue working with them. The service was great and the person was so polite.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To share my experience
My issue was resolved barely. It could have been handled better if they wouldve listened to my concerns thoroughly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Pleased
They helped me with my payment options and changed them instantly. They connected me with someone who was knowledgeable about my payment options and was able to put me at ease.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Claim
Gooday you all have done a great job already and you all work from your heart in job Im please to be a customer of credit acceptance for the last year Ill be greatly appreciated by sending customers you all way I please to say you all business fine with me, so keep up the good work and stay focus on the prize, its pleasing you and your coworkers have a good day smooches enjoy the blessed day that we are having.,,
User's recommendation: The see you all for the finders vehicle
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |CEASE AND DESIST NOTICE
Dear Legal:
This email is the first notification and documentation Jacqueline Gholston-Gray has filed a Cease and Desist Decree against Credit Acceptance Corporation for excessive charges and for hidden fees not disclosed during the financing and purchasing on one, 2019 Mercedes GLA. Please See Further Notices In Forthcoming Court Proceedings.
There is a pending civil lawsuit against Credit Acceptance Corporation. Within the next thirty (30) days Credit Acceptance Corporation will receive legal notifications from the Circuit Court, Jefferson County, Birmingham, Alabama.
PLEASE NOTE THIS IS A CEASE AND DESIST NOTICE UNTIL YOUR COURT SUMMONS ARE DELIVERED VIA A PROCESS SERVER.
- Price gouging
- Gap insurance
- Harassment
Preferred solution: Compensation in Circuit Court for $250,000.
User's recommendation: Do Not Utilize Credit Acceptance Corporation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Overall Performance
My credit report has been updated and now reflects the payoff.
They sent out confusing documents and correspondence without first letting us know there was a buy out. In addition to that, I could not find anyone at either company who could tell me what was going on or why I was receiving the documents. The phone number provided was supposed to go to the new owners but kept getting re routed to the old company. The customer service was horrible as they didn't understand what the problem was and would not help resolve it.
After trading in my vehicle, the company posted that I was overdue on my payments and never reflected the pay off from the dealership. It's nearly impossible to get anyone on the phone.
I was only able to get this resolved and my credit report updated by going through this website. Pretty sad that two established finance companies are this incompetent.
October's late payment
I James moss Will make a $293 truck payment when new Debit Card arrives,some one tried stealing my identity using my Debit Card info in different locations throughout Florida during the Milford Hurricane!!,(so as you know being a finance company)The bank cut off the old Debit Card & they're sending me a new Debit Card & when it arrives you(Credit Acceptance)will be paid & all caught up,sorry for all the inconvenience,I will clear this matter up as soon as possible & thank you for your time & patience & God Bless.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey've been really nice and flexible with me. I'm just frustrated with the emails I get after I've spoken with someone about my account.
I already spoke with a representative about payment for my vehicle. I told the representative that I would call in the payment. I have been calling since Friday and still, no calls have been answered.
Preferred solution: I'm completely upside down in my loan and I'm hoping I can talk with someone to get me upside on my loan.
User's recommendation: Be vigilant there a good lender just sometimes frustration will build in your body and then it turns to rage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDONT LET THEM FOOL YOU
I had a distressing experience when I invested $31,000 with this dubious broker who ultimately swindled me. Despite my exhaustive search for solutions, none seemed promising until I stumbled upon [P S T P 2 R E C L A I M].
Their exceptional expertise and dedication enabled me to recover my lost funds. I am immensely grateful for their assistance in resolving this unfortunate situation.
Preferred solution: Apology
User's recommendation: READ FOR SUPPORT

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey came and got my car
Reson cause my car was repo in November in 2023 when I got my car back it was water damage and it sit up mold in my car I had to pay to get the molds out I have not made a payment but I was going to make a payment tomorrow of 80 dollar but my direct deposit was messed up so I couldnt make the payments til tomorrow after 12 when my money is deposit so I think they came and got my car thinking Im going to do a law suit but Im not I just need transportation to get to work Im going summit my bill tomorrow they can do auto payment to receive my payment every month I had to pay for molds to get removed if not Ill be sick please allow me to make that payment and the other payment on the 29 with auto pay thank you I was upset to see the mold in my. Car for me to get sick Im fine with that but my kids no Im not I want to keep the car and continue on get the mold removed but I have to pay out of pocket Ill do that cause I dont want my boys to get sick Ill get sick but not My kids so I pay my neighbor to take my kids to school so they want inhale the scent of the mold r get sick so allow me to make that payment and pay for my mold to be removed out pocket and my car at the same time I have the 80 dollar to pay tomorrow after 12 please
Preferred solution: My car back and let me continue to pay for the solution to get the molds out
About
Credit Acceptance Corporation is a financial services company. The company was founded in 1972 by Don Foss. Credit Acceptance is headquartered in Southfield, Michigan. Credit Acceptance Corporation specializes in providing of vehicle loans. The company offers its auto loans regardless of the credit history of the customers to give them the opportunity other lenders do not provide. Credit Acceptance Corporation has more than four thousand customers. The main service of the company is the Guaranteed Credit Approval Program. The program is provided through a huge network of auto dealers.
Credit Acceptance offers it program realized through the patented Credit Approval Processing System.

Credit Acceptance is ranked 165 out of 1136 in Loans and Mortgages category
USA
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Hey Einstein, it's the CAR which is insured and NOT the loan. The insurance company pays the value of the car and NOT what you still owe on it Looks like YOU were upside down in the deal....you owed more money than the car was worth.