Credit Acceptance Phone Numbers and Emails

Toll-Free Number:

  • (800) 634-1506
    Make a Payment, Financing Options

Sales/ Reservations:

  • (800) 729-7633
    Existing Dealers
  • (800) 873-0512
    Prospective Dealers

Credit Acceptance Emails:

Customer Service
Media
Marketing Inquiries

Credit Acceptance Contact Information

Credit Acceptance Website:

Credit Acceptance Help Center:

Corporate Office Address:

Credit Acceptance Corporation
25505 West Twelve Mile Road
Southfield, Michigan 48034
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 11:00 p.m. (ET)

Saturday - Sunday: 8:00 a.m. - 5:00 p.m. (ET)


Existing Dealers/ Prospective Dealers Hours:

Monday - Friday: 9:00 a.m. - 9:00 p.m. (ET)

Saturday - Sunday: 9:00 a.m. - 5:00 p.m. (ET)


Other Location:

Credit Acceptance Corporation

25300 Telegraph Road

Southfield, MI 48033

Edit Business Info

Credit Acceptance Rating Based on 197 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Interest Rate

Rating stats

Rating trend

Summary of Credit Acceptance Customer Service Calls

1.8K TOTAL
CALLS
03:41 AVG CALL
DURATION
32% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Credit Acceptance Customer Service?

Payments and Charges Question:

  • “Make a payment”
  • “Payment arrangement”
  • “Make payment”

Request for Information Question:

  • “Roadside assistance”
  • “About my account”
  • “See about a auto loan I paid off one vehicle you financed me”

Account Question:

  • “Discuss my account”
  • “For account number.”
  • “Account information”

Employment Question:

  • “Payoff amount”
  • “Payoff amount of my car loan”
  • “Job interview”

Product/ Service Question:

  • “Insurance dept”
  • “Applying for for a loan for a car”
  • “My auto loan”

Cards Question:

  • “Need to change my card number”
  • “My credit card was haked”
  • “Card error”

Staff Question:

  • “Talk to customer service”
  • “Service plan”
  • “Customer service”

Return/ Replace Question:

  • “To get a car repossessed or returned”
  • “Change account number”
  • “Returning phone call”

Activation/ Cancellation Question:

  • “Cancel payments automatically”
  • “To cancelle my protection plan”
  • “Cancellation Warranty”

Shipping and Delivery Question:

  • “Wrong credit report did not get new line of credit”
  • “I set up an agreement to pay 130 every 2weeks cuz of the epecdemics .I didn't receive my check it was mailed out but didn't received so I m not able to pay my agreement today until Tues 20th”
  • “Not received my car title after a year”

Refund Question:

  • “Refund”

Other Question:

  • “Need title sent to me.”
  • “Financing”
  • “Hardship”

About

Credit Acceptance Privacy Policy
To read more: https://www.creditacceptance.com/documents/20181/32746/Website+User+Agreement+and+Privacy+Statement.pdf/b77611ab-f9fe-4c6b-9326-454a703559bc
Credit Acceptance FAQ
To read more: https://www.creditacceptance.com/web/guest/customer-faq
Top Credit Acceptance Services

Loan, Auto Loan, Customer Care

Top Credit Acceptance Products

Superior Protection Plan, Account, Protection Plan

Credit Acceptance Pros and Cons

Pros: That they approved me for financng with a low credit score, That i was able to be financed, Non, Being able to get financed with damaged credit, There are no pros they just want your money

Cons: Horrible customer service, Overall experience, Scam compamy, Price increased for their profit, Liers and rip offs

Summary

Credit Acceptance Corporation is a financial services company. The company was founded in 1972 by Don Foss. Credit Acceptance is headquartered in Southfield, Michigan. Credit Acceptance Corporation specializes in providing of vehicle loans. The company offers its auto loans regardless of the credit history of the customers to give them the opportunity other lenders do not provide. Credit Acceptance Corporation has more than four thousand customers. The main service of the company is the Guaranteed Credit Approval Program. The program is provided through a huge network of auto dealers.

Credit Acceptance offers it program realized through the patented Credit Approval Processing System.

Credit Acceptance reviews and complaints

Credit Acceptance is ranked 143 out of 937 in Loans and Mortgages category

Area Served

USA

Payment Methods

VISA

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