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Contact Credit Acceptance Customer Service

Credit Acceptance Phone Numbers and Emails

Toll-Free Number:

  • (800) 634-1506
Call customer service
Send Message

Sales/ Reservations:

  • (800) 729-7633
    Existing Dealers
  • (800) 873-0512
    Prospective Dealers

Credit Acceptance Emails:

Customer Service
App Support
Legal
Media
Marketing Inquiries
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How to Contact Credit Acceptance?

Most Popular Number:

(800) 634-1506
Total calls: 3 651 Issues resolved: 235 Last call: Apr 29, 2025
author avatar
PissedConsumer Reporter

The Credit Acceptance customer service phone number is 1-800-634-1506. You can directly call the designated customer service contact number to get in touch with one of Credit Acceptance customer service representatives. After you have reached out to the representative, you can report your issues and resolve them. Before you get on a call, make sure to keep your details, including your name, account number, and device brand. For more accurate information, you can also find and keep the model number, operating system, and version handy. Having all the details with you makes sure that your phone conversation with the Credit Acceptance customer service is fruitful and that you get your issues resolved.

You can contact Credit Acceptance via their corporate email at operationssupport@creditacceptance.com. This email address is dedicated to catering to an expansive range of support requests coming from customers. Whether you require account support, general inquiries, payment and billing issues or have to register complaints, you can send an email to operationssupport@creditacceptance.com and have your issues resolved. While sending the email service request, make sure to include all the necessary details, including your account number and contact details. Also, note that your email queries take time to process, and therefore the response might take a little time. In case you require an immediate response or solution to your issues, calling the Credit Acceptance customer service phone number is a much-preferred option.

Credit Acceptance customer support working hours vary on weekdays and weekends. From Monday to Friday, Credit Acceptance customer service is available from 8 AM to 11 PM; and on weekends, they are available between 8 AM and 5 PM ET. However, the Credit Acceptance customer service remains closed on public holidays. So, if you require assistance from Credit Acceptance customer support, feel free to contact them via phone or email during their operating hours on regular business days.

Credit Acceptance Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Credit Acceptance Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call Credit Acceptance is 8006341506. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 91% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as Credit Acceptance may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.

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PissedConsumer Club

Contact Information

Credit Acceptance Website:

Credit Acceptance Help Center:

Corporate Office Address:

Credit Acceptance Corporation
25505 West Twelve Mile Road
Southfield, Michigan 48034
United States

Other Info (opening hours):

Customer Service Hours (ET):

Monday - Friday: 8:00am - 11:00pm

Saturday - Sunday: 8:00am - 5:00pm (ET)



Mailing Addresses:

P.O. Box 551888

Detroit, MI 48255-1888


Attention: Operations Support

25300 Telegraph Road

Southfield, MI 48033

More contact details

Credit Acceptance Customer Service Reviews

1.8 / 5
Poor
Raydon Yvv
Pleased
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

They helped me with my payment options and changed them instantly. They connected me with someone who was knowledgeable about my payment options and was able to put me at ease.

Michelle C Maa
Overall Performance
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had issues with this company from the beginning. The real problems arose when the company was bought out and neither company informed the consumers.

They sent out confusing documents and correspondence without first letting us know there was a buy out. In addition to that, I could not find anyone at either company who could tell me what was going on or why I was receiving the documents. The phone number provided was supposed to go to the new owners but kept getting re routed to the old company. The customer service was horrible as they didn't understand what the problem was and would not help resolve it.

After trading in my vehicle, the company posted that I was overdue on my payments and never reflected the pay off from the dealership. It's nearly impossible to get anyone on the phone.

I was only able to get this resolved and my credit report updated by going through this website. Pretty sad that two established finance companies are this incompetent.

How Good is Credit Acceptance's Customer Service?

Emie Lbr
Emie Lbr
Feels Disappointed | Oct 01, 2024

Es una compañía que le manda mensaje a uno para se le propuesta hacer pelear el tiempo

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Kollyn Gum
Kollyn Gum
Feels Satisfied | Jul 16, 2024

Quick response patient’s understanding

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Lebron Dbd
Lebron Dbd
Feels Neutral | May 18, 2024

Very pleased

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Cadi Slu
Cadi Slu
Feels Neutral | Feb 21, 2024

It’s okay just bad customer service

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Tieler Zqp
Tieler Zqp
Feels Disappointed | Jan 25, 2024

Can’t speak to any one about trading in car an get another financed I wrot them explained why three different times no answer one told me to fill out app did no answer know I won’t answer them when I stop paying for it an have automatic with draw stoped I figure fair plays a *** vey very poor service don’t deal with them getting a car through them is a bad mistake nobody needs car that bad wait a little longer my opinion

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Tobin Eqj
Tobin Eqj
Feels Disappointed | Jan 13, 2024

Can’t arrange a date so it will be on time so it’s always gonna be late that sucks

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Summary of Credit Acceptance Customer Service Calls

4K TOTAL
CALLS
03:41 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Credit Acceptance?

Payments and Charges Question:

  • “Payment”
  • “Your name comes up on my credit report”
  • “Making a payment”

Request for Information Question:

  • “Want to speak to someone about my deposit for my car note it won’t be in until this afternoon. Will I get penalized for being late? I know you get deposits after 12 o’clock, but it won’t be in my account until 2 o’clock this afternoon.”
  • “Update insurance information”
  • “Speak to a supervisor”

Account Question:

  • “Account”
  • “Account verification”
  • “Discuss my account”

Product/ Service Question:

  • “Car loan”
  • “I've been on medical leave just went back to work was going to see if I can make rest of payment Weds. I've been on medical leave, I just went back to work Sat”
  • “Loan”

Employment Question:

  • “Get a pay off amount for the vehicle”
  • “Pay off amount”
  • “Payoff amount”

Return/ Replace Question:

  • “Change something on my account”
  • “Returning my car”
  • “Change bank card”

Staff Question:

  • “Customer service”
  • “Service plan”
  • “Talk to customer service”

Activation/ Cancellation Question:

  • “Cancel loan payment”
  • “Cancel payments automatically”
  • “To cancel my payment”

Cards Question:

  • “Tengo un pago que tengo que hacer y no tengo el pin number para poder pagar”
  • “Update credit card”
  • “Need to change my card number”

Shipping and Delivery Question:

  • “To see why I haven't received a confirmation letter about payments completed”
  • “Not received my car title after a year”
  • “Trying to let you guys know the location of a vehicle that is not being paid on”

Refund Question:

  • “Refund”
  • “My refund”

Website/ Application Question:

  • “Credit application”

Other Question:

  • “Orientación”
  • “Cambio de tarjeta”
  • “Refinancing”

Compare Credit Acceptance Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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