Contact Credit Acceptance Customer Service
Credit Acceptance Phone Numbers and Emails
Toll-Free Number:
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(800) 634-1506Make a Payment, Financing Options
Sales/ Reservations:
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(800) 729-7633Existing Dealers
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(800) 873-0512Prospective Dealers
Credit Acceptance Emails:
Contact Information
Credit Acceptance Website:
Credit Acceptance Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 8:00 a.m. - 11:00 p.m. (ET)
Saturday - Sunday: 8:00 a.m. - 5:00 p.m. (ET)
Existing Dealers/ Prospective Dealers Hours:
Monday - Friday: 9:00 a.m. - 9:00 p.m. (ET)
Saturday - Sunday: 9:00 a.m. - 5:00 p.m. (ET)
Other Location:
Credit Acceptance Corporation
25300 Telegraph Road
Southfield, MI 48033
Credit Acceptance Customer Service Reviews
Its been months now and you keep reporting this on my credit. The vehicle I purchased was a lemon and despite that I repaired it and paid it the entire time.
It spent 1.5 of the 3 years I paid it broken down. The dealership offered no help or relief even though it was warranties through the expensive *** aftermarket terrible warranty that basically exists to scam people with lower credit. I had it a month and it broke down, I took it in stride, paid 400 to fix it. Great itll run perfect now right?
No, 2 months later same exact issue. $400 later and 2 more months of running it then blows a head gasket. Keep in mind Im changing the oil every 3-4k miles. The vehicle still managed to blow up, and my mechanic said this is a extremely common issue with these.
Im surprised the dealership sold you this as it looked like it was bound to happen. Vehicles out of commission for half a year, again no help, I take it in stride. It happens right? After replacing the head gasket and $3500 later I have a running vehicle again, keep in mind Im making payments this entire time for a vehicle I cant even use.
Tried to trade it for another vehicle and basically was told no good luck with the remaining payments on your vehicle. Fantastic customer service if you reside in *** Fast forward to the repossession, yes its a miracle it ran that long after, it then breaks down again. Oh boy, wonderful I know. Well this time Im less than 5 minutes from Frank Myers.
Theyll tow it quickly surely. I call them and my father in law picks me up. I call the next day, they have the vehicle but bad news(did they ever have good news?) the vehicle was broken into, vandalized, and the catalytic converter stolen. Thats right less than 5 minutes away, it was vandalized and destroyed.
Upon looking up the cost of a catalytic converter I then slowly regathered myself, called Frank Myers, yeah we can fix it, but youre better off somewhere else, we have one tech and hes weeks behind. No problem Im used to paying for this vehicle without actually using it. Thank God I own others. I call a month later to ask if they could help me out with the payments as it was a struggle paying a vehicle I cant even use.
They say sure we can help out we will reach out to you. No body calls, no body contacts via email. I wait another month call again. Oh your vehicles up for repossession if you dont pay by so and so date.
Oh great. On top of a massive repair bill, forgot to mention they havent even looked at it for repair at this point. Two whole months later no repair and now Im behind 90 days and they want it all at once or its repossessed. So I, realize this worthless out of money has become the cost of a brand new truck over time, sad heartedly decide to let it go.
I was wronged by your company and by Frank Myers. I pay my bills, and I take care of everything else. This unique situation in which I wholeheartedly gave my best effort for ended in misery for my credit and my relation with car dealerships. The entire situation has been mishandled and I for one fill to be the victim of fraud, as selling a lemon, and offering no mercy in payments and selling a warranty for a year that basically covers oil changes or something I really dont know.
Id like this to be forgiven. I called and paid the settlement. I took care of my end; and yet your massive predatory corporation continues to gouge my credit claiming I owe a repossession fee for a vehicle that remained at the dealership the entire time. I paid this *** vehicle for 3 years.
Managed to make some on time payments, the lord knows my family struggled the entire tim due to this, but yet I persevered only to be *** on again. Sacrificed my mental health and well being, and my relationship with my wife was dwindling. I had to give up, as if I didnt I probably wouldnt have my family and happiness.
So with that car went my problems.
Please make an honest effort to remove this from my credit as Ive suffered enough. Have a heart.
They lie, customer service is horrible, don't try to resolve
Fraud, illegal operation, no answers, bad business
Miscommunication with lawyers for Bankruptcy . Customer service was PERFECT.
Great commutation skills, Their great!
How Good is Credit Acceptance's Customer Service?
Summary of Credit Acceptance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Credit Acceptance?
Payments and Charges Question:
- “Payment options”
- “Make payment”
- “Make a payment”
Request for Information Question:
- “Need infoto ask about anther dealer other than the 3 you sent me”
- “Number for roadside assistance”
- “Questions bout a loan”
Account Question:
- “Past due account”
- “Discuss my account”
- “Need statement showing account closed and paid”
Product/ Service Question:
- “Car loan”
- “Need to take name off loan”
- “Pay on my loan”
Employment Question:
- “Payoff amount of my car loan”
- “Pay off”
- “Pay off 10 day”
Staff Question:
- “Customer service”
- “Service plan”
- “Talk to customer service”
Return/ Replace Question:
- “Phone number change and email as well”
- “Change my debit card number”
- “To change my pay date from the second of the month to the 3rd”
Activation/ Cancellation Question:
- “To cancel my payment”
- “Canceling next payment and like to pick up truck from my address”
- “Need to cancel a payment”
Cards Question:
- “Need to change my card number”
- “My credit card was haked”
- “Card error”
Refund Question:
- “Refund”
- “My refund”
Shipping and Delivery Question:
- “Wrong credit report did not get new line of credit”
- “I set up an agreement to pay 130 every 2weeks cuz of the epecdemics .I didn't receive my check it was mailed out but didn't received so I m not able to pay my agreement today until Tues 20th”
- “Not received my car title after a year”
Other Question:
- “To report a dealer”
- “Car”
- “Financing”
About
Credit Acceptance Corporation is a financial services company. The company was founded in 1972 by Don Foss. Credit Acceptance is headquartered in Southfield, Michigan. Credit Acceptance Corporation specializes in providing of vehicle loans. The company offers its auto loans regardless of the credit history of the customers to give them the opportunity other lenders do not provide. Credit Acceptance Corporation has more than four thousand customers. The main service of the company is the Guaranteed Credit Approval Program. The program is provided through a huge network of auto dealers.
Credit Acceptance offers it program realized through the patented Credit Approval Processing System.
Credit Acceptance is ranked 177 out of 997 in Loans and Mortgages category
USA
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