Credit Acceptance Phone Numbers and Emails

Toll-Free Number:

  • (800) 634-1506
    Make a Payment, Financing Options

Customer Service:

  • (800) 634-1506
    Make a Payment, Financing Options

Sales/ Reservations:

  • (800) 729-7633
    Existing Dealers
  • (800) 873-0512
    Prospective Dealers

Credit Acceptance Emails:

Customer Service
Media
Marketing Inquiries

Credit Acceptance Contact Information

Credit Acceptance Website:

Credit Acceptance Online Chat:

Corporate Office Address:

Credit Acceptance Corporation
25505 West Twelve Mile Road
Southfield, Michigan 48034
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00 a.m. - 11:00 p.m. (ET)

Saturday - Sunday: 8:00 a.m. - 5:00 p.m. (ET)


Existing Dealers/ Prospective Dealers Hours:

Monday - Friday: 9:00 a.m. - 9:00 p.m. (ET)

Saturday - Sunday: 9:00 a.m. - 5:00 p.m. (ET)


Other Location:

Credit Acceptance Corporation

25300 Telegraph Road

Southfield, MI 48033

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Credit Acceptance Rating Based on 189 Reviews

Rating details

1.7
more details
Product or Service Quality
Customer service
Website
Interest Rate

Rating stats

Rating trend

Summary of Credit Acceptance Customer Service Calls

1.6K TOTAL
CALLS
03:41 AVG CALL
DURATION
34% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Credit Acceptance Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Charge”
  • “Make a payment”

Request for Information Question:

  • “About my account”
  • “Need to talk to someone asap”
  • “About my warranty”

Account Question:

  • “Account number”
  • “Were is my title i closed my account”
  • “Took money out of my account twice”

Employment Question:

  • “Pay off 10 day”
  • “Need payoff sent to email”
  • “Payoff”

Product/ Service Question:

  • “My auto loan”
  • “Car broke down before I made my first payment”
  • “Enquiring about GAP insurance”

Cards Question:

  • “Need to change my card number”
  • “My credit card was haked”
  • “Card error”

Return/ Replace Question:

  • “Change account number”
  • “To get a car repossessed or returned”
  • “Returning phone call”

Staff Question:

  • “Service plan”
  • “Customer service”
  • “Maid service contract”

Activation/ Cancellation Question:

  • “Cancel payments automatically”
  • “To cancelle my protection plan”
  • “Cancellation Warranty”

Shipping and Delivery Question:

  • “Wrong credit report did not get new line of credit”
  • “I set up an agreement to pay 130 every 2weeks cuz of the epecdemics .I didn't receive my check it was mailed out but didn't received so I m not able to pay my agreement today until Tues 20th”
  • “Not received my car title after a year”

Other Question:

  • “About car note”
  • “Need title sent to me.”
  • “My car was stonlen”

About

Credit Acceptance Privacy Policy
To read more: https://www.creditacceptance.com/documents/20181/32746/Website+User+Agreement+and+Privacy+Statement.pdf/b77611ab-f9fe-4c6b-9326-454a703559bc
Credit Acceptance FAQ
To read more: https://www.creditacceptance.com/web/guest/customer-faq
Top Credit Acceptance Services

Loan, Auto Loan, Customer Care

Top Credit Acceptance Products

Superior Protection Plan, Account, Protection Plan

Credit Acceptance Pros and Cons

Pros: That they approved me for financng with a low credit score, That i was able to be financed, Non, Being able to get financed with damaged credit, With a lower credit score

Cons: Horrible customer service, Overall experience, Price increased for their profit, Liers and rip offs, Experience i had with this company

Summary

Credit Acceptance Corporation is a financial services company. The company was founded in 1972 by Don Foss. Credit Acceptance is headquartered in Southfield, Michigan. Credit Acceptance Corporation specializes in providing of vehicle loans. The company offers its auto loans regardless of the credit history of the customers to give them the opportunity other lenders do not provide. Credit Acceptance Corporation has more than four thousand customers. The main service of the company is the Guaranteed Credit Approval Program. The program is provided through a huge network of auto dealers.

Credit Acceptance offers it program realized through the patented Credit Approval Processing System.

Credit Acceptance reviews and complaints

Credit Acceptance is ranked 272 out of 2354 in Financial Services category

Area Served

USA

Payment Methods

VISA

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