Contact Credit Acceptance Customer Service
Credit Acceptance Phone Numbers and Emails
Toll-Free Number:
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(800) 634-1506
Sales/ Reservations:
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(800) 729-7633Existing Dealers
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(800) 873-0512Prospective Dealers
Credit Acceptance Emails:
How to Contact Credit Acceptance?
Most Popular Number:
| Total calls: 3 651 | Issues resolved: 235 | Last call: Apr 29, 2025 |
Credit Acceptance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Credit Acceptance Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Credit Acceptance is 8006341506. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 91% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Credit Acceptance may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Credit Acceptance Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Credit Acceptance is 8006341506. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 91% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Credit Acceptance may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
People call Credit Acceptance mainly because of request for information, account, payments and charges.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Credit Acceptance is operationssupport@creditacceptance.com. 83% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Credit Acceptance Website:
Credit Acceptance Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (ET):
Monday - Friday: 8:00am - 11:00pm
Saturday - Sunday: 8:00am - 5:00pm (ET)
Mailing Addresses:
P.O. Box 551888
Detroit, MI 48255-1888
Attention: Operations Support
25300 Telegraph Road
Southfield, MI 48033
Credit Acceptance Customer Service Reviews
They helped me with my payment options and changed them instantly. They connected me with someone who was knowledgeable about my payment options and was able to put me at ease.
I had issues with this company from the beginning. The real problems arose when the company was bought out and neither company informed the consumers.
They sent out confusing documents and correspondence without first letting us know there was a buy out. In addition to that, I could not find anyone at either company who could tell me what was going on or why I was receiving the documents. The phone number provided was supposed to go to the new owners but kept getting re routed to the old company. The customer service was horrible as they didn't understand what the problem was and would not help resolve it.
After trading in my vehicle, the company posted that I was overdue on my payments and never reflected the pay off from the dealership. It's nearly impossible to get anyone on the phone.
I was only able to get this resolved and my credit report updated by going through this website. Pretty sad that two established finance companies are this incompetent.
How Good is Credit Acceptance's Customer Service?
Summary of Credit Acceptance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Credit Acceptance?
Payments and Charges Question:
- “Payment”
- “Your name comes up on my credit report”
- “Making a payment”
Request for Information Question:
- “Want to speak to someone about my deposit for my car note it won’t be in until this afternoon. Will I get penalized for being late? I know you get deposits after 12 o’clock, but it won’t be in my account until 2 o’clock this afternoon.”
- “Update insurance information”
- “Speak to a supervisor”
Account Question:
- “Account”
- “Account verification”
- “Discuss my account”
Product/ Service Question:
- “Car loan”
- “I've been on medical leave just went back to work was going to see if I can make rest of payment Weds. I've been on medical leave, I just went back to work Sat”
- “Loan”
Employment Question:
- “Get a pay off amount for the vehicle”
- “Pay off amount”
- “Payoff amount”
Return/ Replace Question:
- “Change something on my account”
- “Returning my car”
- “Change bank card”
Staff Question:
- “Customer service”
- “Service plan”
- “Talk to customer service”
Activation/ Cancellation Question:
- “Cancel loan payment”
- “Cancel payments automatically”
- “To cancel my payment”
Cards Question:
- “Tengo un pago que tengo que hacer y no tengo el pin number para poder pagar”
- “Update credit card”
- “Need to change my card number”
Shipping and Delivery Question:
- “To see why I haven't received a confirmation letter about payments completed”
- “Not received my car title after a year”
- “Trying to let you guys know the location of a vehicle that is not being paid on”
Refund Question:
- “Refund”
- “My refund”
Website/ Application Question:
- “Credit application”
Other Question:
- “Orientación”
- “Cambio de tarjeta”
- “Refinancing”
Compare Credit Acceptance Customer Service To
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