Contact Credit Acceptance Customer Service
Credit Acceptance Phone Numbers and Emails
Toll-Free Number:
-
(800) 634-1506
Sales/ Reservations:
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(800) 729-7633Existing Dealers
-
(800) 873-0512Prospective Dealers
Credit Acceptance Emails:
Credit Acceptance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Credit Acceptance is (800) 634-1506. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Credit Acceptance may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Credit Acceptance is (800) 634-1506. 95% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Credit Acceptance may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
People call Credit Acceptance mainly because of request for information, account, payments and charges.
29% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Credit Acceptance is operationssupport@creditacceptance.com. 82% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Credit Acceptance?
Most Popular Number:
| Total calls: 3 704 | Issues resolved: 240 | Last call: Jan 26, 2026 |
Contact Information
Credit Acceptance Website:
Credit Acceptance Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (ET):
Monday - Friday: 8:00am - 11:00pm
Saturday - Sunday: 8:00am - 5:00pm (ET)
Mailing Addresses:
P.O. Box 551888
Detroit, MI 48255-1888
Attention: Operations Support
25300 Telegraph Road
Southfield, MI 48033
How Good is Credit Acceptance's Customer Service?
Summary of Credit Acceptance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Credit Acceptance?
Payments and Charges Question:
- “About payment”
- “Make a payment”
- “Payment”
Request for Information Question:
- “About my status of my car loan”
- “About my car coverage”
- “Discuss bill”
Account Question:
- “New account”
- “Account”
- “Account verification”
Product/ Service Question:
- “For a new vehicle trade the old one in because when they re-pull my truck, they messed it up Broke a lot of things up and it's not working”
- “Car loan”
- “I've been on medical leave just went back to work was going to see if I can make rest of payment Weds. I've been on medical leave, I just went back to work Sat”
Employment Question:
- “Need my payoff for my vehicle”
- “Get a pay off amount for the vehicle”
- “Pay off amount”
Return/ Replace Question:
- “Change debit card”
- “Change something on my account”
- “Returning my car”
Staff Question:
- “Because I can't get customer service”
- “Talk to customer service”
- “Customer service”
Activation/ Cancellation Question:
- “Cancel loan payment”
- “Cancel payments automatically”
- “To cancel my payment”
Cards Question:
- “New card for autopay”
- “Tengo un pago que tengo que hacer y no tengo el pin number para poder pagar”
- “Update credit card”
Shipping and Delivery Question:
- “To see why I haven't received a confirmation letter about payments completed”
- “Not received my car title after a year”
- “Trying to let you guys know the location of a vehicle that is not being paid on”
Refund Question:
- “Refund”
- “My refund”
Website/ Application Question:
- “Credit application”
Other Question:
- “Late pymt”
- “To get my truck out of repossession”
- “Vanity”
Compare Credit Acceptance Customer Service To
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