Product: Credit Acceptance Customer Care Clear all filters (15 of 15 reviews match)
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Credit Acceptance - I called to get my car note changed to the 9th just for this

I called talked to a lady she put me on hold and it hung up when she did!
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Credit Acceptance Customer Care
#1162220
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Credit Acceptance - Customer Care Review

Every time I call the first thing they ask is why are you late? Then I have to explain that I haven't been late for over a year. you need to check your records. Then I asked how much did I owe so that I could pay it off he said once you pay it off call back because it might be more fees added on. Why the *** is there more fees added on.
1.1
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Credit Acceptance Customer Care
#1098353
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I have asked to let the car go back.My ex is driving it on my dime I am not able to keep up the payments. I went through the right channels to let the car go. I have been dealing with them over a week now, trying to find out if the car was picked up. I have been told...
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Anonymous
Anonymous

report it stolen. *** post

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Credit Acceptance Customer Care
#1070984
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horrible customer service, both the agent and supervisor were being rude to me..none of them could explain what I was being charged extra for... I feel like I'm being over charged. I am in the process of dropping you ***..... every time I call I'm getting a rude agent...
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Anonymous
Anonymous

THE FACTS!The ONLYreason this or any lender would be talking about a repo is because YOU are late paying! When YOU are late paying, YOU generate extra interest for them as w...

Product
Credit Acceptance Customer Care
I liked
  • Car itself
I didn't like
  • Unprofessional customer service
#1044810
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Credit Acceptance Customer Care Review

This company is a complete rip off.if you have a problem good luck getting them to call you back.and they have the worst customer service I have ever seen in any company.And if you do get to talk with customer service an they don't like what you are saying they will hang up or say I lost your call.
1.0
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Credit Acceptance Customer Care
#1025104
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Credit Acceptance Customer Care Review

Customer service is not professional an very hateful they really need to do a self check on the people they hire
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East Bend, North Carolina
Product
Credit Acceptance Customer Care
#932277
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Credit Acceptance Customer Care Review

Awful company, everyone is rude, they treat you like they dont care you are a customer because you have a debt woth them. If you complainto a supervisor they are even ruder.
1.1
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Harvest, Alabama
Product
Credit Acceptance Customer Care
#892662
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So I can see now why Credit Acceptance is not on the BBB. These people are crooks to the highest extant. They jack up your car payments every other month stating that you haven't been paying them. Then they call you and threaten you with turning your car off and...
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Anonymous
Anonymous

Who ever said pooor baby needs to shut the f up

Anonymous
Anonymous

Oh poor, poor baby. Guess what...if you make your payments on time, which is what YOU said YOU would do whwn YOU signed the contract, you never, ever hear from their bill col...

1.0
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Credit Acceptance Customer Care
I didn't like
  • Price increased for their profit
  • Horrible customer service
#852359
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Thus warranty sold to me is ***!!! 1. They tell you names that is NOT theirs-have no idea who i'm speaking with. 2. They do NOT document each call as the automative recording states-as i spoke to a rep on 5/17/16 ~5p and when i referred to what was told/agreed to the...
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Anonymous
Anonymous

I agree with you, they do the same thing to us. They are a bunch of crooks.

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Credit Acceptance Customer Care
#850369
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Credit Acceptance Customer Care Review

Most horrible company i have ever financed through i hate them ABSOLUTELY HATE THEM they will not work with you they are all pieces of *** HUGE SCAMMMMMMERSSS
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Credit Acceptance Customer Care
#848260
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