Anonymous
map-marker Gastonia, North Carolina

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The car was a piece of crap when we bought it with recalls. I have told them to come get it but they would rather keep reporting to my credit
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User's recommendation: Don’t go with them

Erica L Ywy

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Verified Reviewer

To find out why my name is in the credit bureau

I got in an accident and yall paid my car off but I see in my credit report saying I owe yall and I dont owe nothing
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Preferred solution: To get my name good in my credit

Sharon M Naf

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Verified Reviewer

Not helpful

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Customer service can not help me. I am a co-signer on an account I want to be taken off. Unless the person I signed for gets a loan in there name I can not be taken off the account.
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Preferred solution: My name off the loan.

1 comment
Guest

What exactly do you think a co-signer is? YOU guaranteed the loan and so did the other person.

They aren't going to remove you. On the other hand, if that other person fails to make payments, YOU can repo the car!

Margarete Vxq

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Verified Reviewer
| map-marker Spring Hill, Florida

Poor customer service & bad loan terms

Little did I know I was signing into terms, that were not accurately provided to me and had additional hidden fees. Fast forward a few months I had 2 unfortunate back to back situations that caused me to be late on my payments.

As a responsible consumer I reached out to notify them of my situation to see if there was any assistance they could provide. Initially I asked if the payment could be moved to the back of the loan because typically thats what auto loans usually do. I was advised the company doesnt do that and all they could do is break the payments up. I spoke several times to someone, who then assured me my account was in good standing, but then I just received a letter stating if Im ever late again they will repossess the car without notice.

I dont know what type of practice that is but this has been one of the worst financial decisions Ive made, I truly regret it. I hope others have better experiences though.

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User's recommendation: Don’t get a loan here

6 comments
Guest

"Hidden fees" is a phrase people use to cover up the REAL MATTER. They don't have the FINANCIAL COMMON SENSE to READ what they are agreeing to BEFORE they agree to it!

Guest

"Little did I know I was signing into terms" Translation: I'm a serial de ad beat. My credit is garbage because I won't pay my bills on time.

I go to a last-chance place like this and claim to have not known (what kind of idiot signs a contract they didn't read or understand) what I was getting into. I'm used to not paying my bills on time (which is why your credit is garbage) and think every place should operate as the last on I ripped off did. I ALWAYS have an excuse as to why I can't honor my signature. I'm weak, dishonorable, and feckless and should never be loaned another dollar.

There, I fixed it for you. Better make this car note a priority or you'll be walking.

Guest
reply icon Replying to comment of Guest-2477605

Do you feel better now? Clearly my review was not for you in anyway.

The point of my review is to tell my experience and if you didn’t like it, you could have politely moved around to something else. It’s sad that my experience upset you this much that you had to call me out my name. You don’t know my situation at all some commenting on it was definitely unnecessary.

My post was to allow those who could benefit from it, know there are other options available. However you be blessed now.

Guest
reply icon Replying to comment of Guest-2477610

I didn’t make the comment but I do agree with it. And trust me, you upset no one.

Your little story is just the embodiment of the type of person that causes chaos on a daily basis. The person at the pharmacy seeking an early refill starting their story “Funny thing.....”. The person at the grocery store holding up the line and arguing because the clerk won’t allow them to punch in their EBT number from that crumpled piece of paper. Anytime ID is required the “I ain’t never been aksed(spelled as spoken) before” rant.

The neighbor who has Rent-a-Center banging on their door ever Saturday morning at 8am trying to repossess the tv.

So you go be polite and be your version of responsible. The majority of us will be waiting to be “blessed” to witness the next grift.

Guest
reply icon Replying to comment of Guest-2477610

You do know my situation is a loser's lament. Something we hear from people who think their little self-made novellas are someone else's problem.

These people have no problem with stealing from a bank and will try to turn it around and make themselves seem angels. To be clear, NO ONE cares about your situation.

You signed a piece of paper that you didn't read or were so desperate for a car you thought you could get over later. Why don't you use that giant tax check people like you always get to catch up on your loan?

Guest
reply icon Replying to comment of Guest-2477610

Not running your mouth so much now, are you?

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Mary W Ecc

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Verified Reviewer

Payment arrangement

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I needed to make a payment arrangement and the customer service help me fast and was very understanding .
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Preferred solution: Everything was taking care of

Anonymous
map-marker Inverness, Florida

Repossession

You are the most worst company ever couldn't afford to pay my car lost my job they repossessed it now I'm being sued for the money I cannot afford and it wasn't even my car it was my son's and I'm very upset I don't even have a place to live
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2 comments
Guest

Isn't that such a shame. What exactly did you think being a cosigner was all about?

Why isn't he making payments?

When YOU and him quit making payments did you actually think nothing was going to happen? Once again, this is nothing more than a very typical case of a serial deadbeat who just can't stand the consequences THEY brought upon themselves.

Guest

Sounds like a you problem. It being a secured loan it can be fought over in bankruptcy, Sounds like the direction you are heading, Keep your head up you will find something.

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Joaquim Vkw
map-marker Columbus, Ohio

I need my password

Please help, I need my password immediately. Made a payment and they need confirmation number. I cant get into account
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Latesha Nvn

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Verified Reviewer

I would like to say thank you for working with me on the car I really appreciate it you all could have picked up the car way before now I am glad you didn't because I really appreciate that like I sai

No complaint you all worked with me I'm glad you did you all didn't have to but you did.at least I paid my car off I really appreciate you all so very much with everything you have done by working with me I hope you all have a wonderful and blessed New year and thank you so very much I hope this never happened again
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Preferred solution: Nothing I was satisfied with everything

User's recommendation: Please keep paying on your vehicle and pay it off like I did

Anonymous
map-marker Saint Petersburg, Florida

No phone access at this I one responded. I had to call in the morning and they took care of everything time

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I desperately need to move a scheduled payment from Wed Jan 10 to wed jan 17 I know it is late but I had to pay for transfusions for my husband who has leukemia Our phones are out due to storms so I cant call
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Jessica S Mer

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Verified Reviewer
| map-marker Detroit, Michigan

Bill payment

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The people are so mean on the phone to the customers they try and make you pay when ur telling them all ur problems to why u can't pay my payments high for this car a bmw is what I'm paying for and I got a Chevy spark no leniency at all Igototherbills.
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Sam R Nlh

Need letter from company

Vehicle was repossessed in August 2018 and I need a letter from Credit Acceptance Corporation stating the vehicle was repossessed before August 2018, because I have an Insurance lapse lien for that 2008 Cadillac STS..
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Preferred solution: A repossession letter

Harry R Vtw

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Verified Reviewer
| map-marker Saint Cloud, Florida

I have a account late

My husband harry rivera its very sick with the stage 4 breast cancer i will.gping to start a payment plan on january 30 for.the amount 500 dollars a month please this is his phone number 689226**** harry c rivera 6519
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Tara K Jtv

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Verified Reviewer

Emergancy

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This company, hands down is horrible!! No call backs EVER and have the nerve to say they dont have voicemail, like really, I just left yall 20 vm messages. They need to be put out of business for deceptive business practices. I wish every state would file a class action lawsuit against them, then and only then will they change their ways and stop blaming the customers for every and start taking some responsibility!!
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Loss:
$1300
Pros:
  • Easy access
Cons:
  • Everything about them

Preferred solution: Not only my account properly fixed and refunded but also an apology for the way I was spoken to and treated.

User's recommendation: Find another lender

Jessica D Jef

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Verified Reviewer
| map-marker Sedona, Arizona

Repossession

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My name is Jessica Dorgan. I am writing regarding account: 10287****

I am advising you that I am divorced from Michael Dorgan effective 8/18/2023.

In our divorce decree Mr. Dorgan became solely financially responsible for the vehicle associated with this loan. As you are aware, the vehicle was repossessed on 08/09/2023. I was informed by your company that no partial payment would be accepted, the balance of the loan was due or, the vehicle would be sold at auction, potentially creating a deficiency balance.

As such, I canceled the registration and insurance on the vehicle as it was in my name exclusively. Today, I was informed that Mr. Dorgan has entered into some sort of partial payment arrangement and provided a promissory note for a future payment to cure the past due amount. I am hereby advising you that I do not want the vehicle given back to Mr.

Dorgan. He is not financially responsible, does not pay his bills, engages in criminal activity to include driving while intoxicated and using and possessing illegal drugs. I can not, and will not continue to expose myself personally and financially to any damage or failure to pay by Mr. Dorgan regarding said vehicle.

I have accepted that I may be liable for a deficiency balance if the car is sold for less than what is due on the loan and I understand I am responsible for that as a co-borrower. However, we are now divorced, the car has been repossessed and if you choose to allow Mr.

Dorgan to redeem the vehicle, you need to negotiate new financing terms that absolve me from any future liability. I am not lawfully responsible for any default occurring from this point forward pursuant to our divorce decree.

Please confirm in writing that you have received this letter and acknowledge that you will release me from the loan and the balance due as of today.

Should you have any questions, feel free to contact me.

It is important to note that there is no lawful or current registration or insurance on the vehicle and any claim or representation by Mr Dorgan that there is would be false.

Sincerely,

Jessica Dorgan

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User's recommendation: I would never use this company at all they will send you letters stating one thing and do another.

2 comments
Guest

You better make sure his new promissory note is in his name only. In fact, from my own experience you need to sign something to get your name off the loan.

Your divorce decree just stipulated property division/financial responsibility.

It did not automatically change the terms on the car loan. As such, the car probably is still in your name also and now without insurance/registration.

Guest
reply icon Replying to comment of Guest-2380309

Yes we are going this week to sign paperwork to remove my name!! I couldn’t be more excited !!

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Arnold A Zad

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Verified Reviewer
| map-marker Sioux City, Iowa

Can’t pay for the car

Jeep grand cherokee 2013. I cant pay for it.Its here in 20 S windsor Cir IA 50588. Ia there a way that you can come get it.
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