
Credit Acceptance
Credit Acceptance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Acceptance has 1.8 star rating based on 236 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Credit Acceptance to a friend or colleague.
- Rating Distribution
Pros: That they approved me for financng with a low credit score, Being able to get financed with damaged credit, Non.
Cons: Horrible customer service, Awful customer service, Overall experience.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Acceptance has 1.8 star rating based on 236 customer reviews. Consumers are mostly dissatisfied.
21% of users would likely recommend Credit Acceptance to a friend or colleague.
- Rating Distribution
Pros: That they approved me for financng with a low credit score, Being able to get financed with damaged credit, Non.
Cons: Horrible customer service, Awful customer service, Overall experience.Recent recommendations regarding this business are as follows: "Do Not Utilize Credit Acceptance Corporation", "Good luck", "Don’t get a loan from Credit acceptance, they’ll screw you.", "GROW UP. PAY YOUR BILLS ON TIME!", "Use a more dependable finance company".
Most users ask Credit Acceptance for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews



























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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |CEASE AND DESIST NOTICE
Dear Legal:
This email is the first notification and documentation Jacqueline Gholston-Gray has filed a Cease and Desist Decree against Credit Acceptance Corporation for excessive charges and for hidden fees not disclosed during the financing and purchasing on one, 2019 Mercedes GLA. Please See Further Notices In Forthcoming Court Proceedings.
There is a pending civil lawsuit against Credit Acceptance Corporation. Within the next thirty (30) days Credit Acceptance Corporation will receive legal notifications from the Circuit Court, Jefferson County, Birmingham, Alabama.
PLEASE NOTE THIS IS A CEASE AND DESIST NOTICE UNTIL YOUR COURT SUMMONS ARE DELIVERED VIA A PROCESS SERVER.
- Hidden charges
- Price gouging
- Harassment
Preferred solution: Compensation in Circuit Court for $250,000.
User's recommendation: Do Not Utilize Credit Acceptance Corporation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Ultimatum/Duspute
I purchased a 2011 Toyota Tundra from Harpswell Auto in Lewiston Maine and was approved financing through you, Credit Acceptance in April 2022. I have recently been advised to seek legal assistance for the amount of exploitation and fraudulent activity.
I am reaching out personally before I do that to see if we can come to any agreement. I would like to allow credit acceptance to redeem themselves by eliminating the current vehicle I have and allowing me to finance and more affordable vehicle and that has not been illegally stickers.
There are many significant problems with this Toyota tundra that was purposely avoided and neglected to make me aware of these issues. This issue has to be resolved or am I going to be forced to take legal action
- Easy financing
- Fraudulent
- Forgery etc
- Unsafe
Preferred solution: I would like out from under the lemon vehicle I was financed and given the opportunity to finance a more suitable SAFE reliable and legal vehicle.
User's recommendation: Not a wise decision
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I settled this and it keeps getting reported I paid via the automatic hotline and was never given receipt of payment
Its been months now and you keep reporting this on my credit. The vehicle I purchased was a lemon and despite that I repaired it and paid it the entire time.
It spent 1.5 of the 3 years I paid it broken down. The dealership offered no help or relief even though it was warranties through the expensive *** aftermarket terrible warranty that basically exists to scam people with lower credit. I had it a month and it broke down, I took it in stride, paid 400 to fix it. Great itll run perfect now right?
No, 2 months later same exact issue. $400 later and 2 more months of running it then blows a head gasket. Keep in mind Im changing the oil every 3-4k miles. The vehicle still managed to blow up, and my mechanic said this is a extremely common issue with these.
Im surprised the dealership sold you this as it looked like it was bound to happen. Vehicles out of commission for half a year, again no help, I take it in stride. It happens right? After replacing the head gasket and $3500 later I have a running vehicle again, keep in mind Im making payments this entire time for a vehicle I cant even use.
Tried to trade it for another vehicle and basically was told no good luck with the remaining payments on your vehicle. Fantastic customer service if you reside in *** Fast forward to the repossession, yes its a miracle it ran that long after, it then breaks down again. Oh boy, wonderful I know. Well this time Im less than 5 minutes from Frank Myers.
Theyll tow it quickly surely. I call them and my father in law picks me up. I call the next day, they have the vehicle but bad news(did they ever have good news?) the vehicle was broken into, vandalized, and the catalytic converter stolen. Thats right less than 5 minutes away, it was vandalized and destroyed.
Upon looking up the cost of a catalytic converter I then slowly regathered myself, called Frank Myers, yeah we can fix it, but youre better off somewhere else, we have one tech and hes weeks behind. No problem Im used to paying for this vehicle without actually using it. Thank God I own others. I call a month later to ask if they could help me out with the payments as it was a struggle paying a vehicle I cant even use.
They say sure we can help out we will reach out to you. No body calls, no body contacts via email. I wait another month call again. Oh your vehicles up for repossession if you dont pay by so and so date.
Oh great. On top of a massive repair bill, forgot to mention they havent even looked at it for repair at this point. Two whole months later no repair and now Im behind 90 days and they want it all at once or its repossessed. So I, realize this worthless out of money has become the cost of a brand new truck over time, sad heartedly decide to let it go.
I was wronged by your company and by Frank Myers. I pay my bills, and I take care of everything else. This unique situation in which I wholeheartedly gave my best effort for ended in misery for my credit and my relation with car dealerships. The entire situation has been mishandled and I for one fill to be the victim of fraud, as selling a lemon, and offering no mercy in payments and selling a warranty for a year that basically covers oil changes or something I really dont know.
Id like this to be forgiven. I called and paid the settlement. I took care of my end; and yet your massive predatory corporation continues to gouge my credit claiming I owe a repossession fee for a vehicle that remained at the dealership the entire time. I paid this *** vehicle for 3 years.
Managed to make some on time payments, the lord knows my family struggled the entire tim due to this, but yet I persevered only to be *** on again. Sacrificed my mental health and well being, and my relationship with my wife was dwindling. I had to give up, as if I didnt I probably wouldnt have my family and happiness.
So with that car went my problems.
Please make an honest effort to remove this from my credit as Ive suffered enough. Have a heart.
- Answer their customer service line
- Heartless
- Arent helpful
- High interest rates
Preferred solution: repo removed from credit, as I paid the settlement and did so promptly.
User's recommendation: avoid their interest rates, stick with a bank.
Per Melissa 2013 Ford F150 LAAuto Sales west Monroe Louisiana
These are my documents for a lawsuit against LAAutoSales
J.W.Martin owner
Chip Barber salesman.. l never experienced a dealership quite like LAAUTOSALES of West Monroe & Monroe Louisiana..my check engine light came on couple days after purchase and was told to take to Walpole on Warren drive for diagnostic report..I checked the vehicle in and started work order and left keys in the man who checked me in around 10:45 am then Walpole gave me a ride back to dealership..around 4:00 pm a LAAUTOSALES salesman (Trey) walked in and said your all ready to go..all fixed up..and I asked what was wrong?
He replied " it was just a Lil ol sensor thing " and I asked to see the receipt or diagnostic report he didn't have one..and went to get in vehicle noticed the front bumper bent..and Chip Barber said I was being picky..and the bumper was not bent when I parked at Walpole.
I left going to Little Rock Arkansas from dealership and made it 64 miles to Monticello Arkansas and oil warnings came on and truck quit..6 quarts low..wrecker was called and so was Chip Barber who refused to answer my calls..I went to Walpole on Warren drive Saturday morning to get copy of diagnostic and no work order could be found ..Monday morning I was in Steven Patrons office Walpole on Warren drive and we looked at surveillance footage to see who bent my bumper and was then informed LA Auto Sales came about 45min.behind me picked my truck up and took to a unknown location and had check engine light disabled and bent my bumper and sat around till 4:00 pm and acted like they picked it up for me and I was ready to go. Lied about everything and Steven Patron gave them the keys and pulled work order and put in his office is why it couldn't be found..then to cover him he put no work done ran out of time and clocked it out at3:30 pm on another work order and truck left at 12:53 on his own surveillance footagess
User's recommendation: Stay far away from LAAUTOSALES J.W.Martin owner Chip Barber salesman
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLien release letter
Dears,
We would like to introduce ourselves as Remal Alkima Company, based in North Africa. Recently, we purchased a vehicle from Copart vin: 5XYKT3A11BG039007.
Unfortunately, we have discovered that the vehicle has a lien hold from your company. As a result, we are unable to export the vehicle until we obtain a lien release letter.
Could you kindly provide us with information on the necessary steps and requirements to request a lien release?
We would greatly appreciate your guidance and assistance in this matter.
Thank you for your attention to this matter. We look forward to your prompt response and cooperation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout the suv i bought from ten point pre auto sales
Preferred solution: Full refund
Just Look At Who These Whiners Are!
If you don't like late fees then pay your bills ON TIME! If you don't like extra interest added on then pay your bills ON TIME!
If you don't like a repo then pay your bills ON TIME. If you don't like their collectors calling then pay your bills ON TIME. If you don't want to deal with customer service then pay your bills ON TIME instead of trying to change the payment date or skipping payments. If you don't like the high APR then YOU should have been paying your bills ON TIME instead of YOU destroying YOUR credit.
This lender has given you serial deadbeats a chance and what happens???
You don't pay them ON TIME either. Why not write back claiming "you must work for them" because you don't have the intelligence to stop living the life of a sorry SERIAL DEADBEAT!
User's recommendation: GROW UP. PAY YOUR BILLS ON TIME!
Fraud
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPromised payment
- Good communication
- Bad communication
Preferred solution: More time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My payments aren't going through. As always. This is a constant problem with u guys
User's recommendation: Do not recommend using credit acceptance
Can’t get in touch
User's recommendation: Good luck
They have had our vehicle towed three times in the last two years and each time raise the loan payment
User's recommendation: Don’t get a loan from Credit acceptance, they’ll screw you.
Bill payment
User's recommendation: Use a more dependable finance company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolvethey told me I could resolve this problem I asked for 2weeks to do so then I get the money to pay them I have no way to contact them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo find out why my name is in the credit bureau
Preferred solution: To get my name good in my credit
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