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1.4 Based on 54 reviews
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  • Customers like
    • That i was able to be financed 2
    • That they approved me for financng with a low credit score 2
    • With a lower credit score 2
  • Customers don't like
    • Awful customer service 8
    • Horrible customer service 7
    • Price increased for their profit 4

I'm confused why they can't accept my payment via credit card but they can't explain why. I need a real explanation what's really going on. I'm not ***. I just believe i deserve an honest answer.

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Bad customer service very rude

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Very simple. You had to have had bad credit or you went to a small dealership to have even considered this refinancing company. I read reviews and was desperate for a new car so I went with it. I always paid 7 days in advance and always printed out my receipts (every month) and shockingly never had a problem. The horror stories from this company is scary and as soon as I could (14 months later) I refinanced to a different bank with a new 4%... Read more

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This company is not even BBB accredited!!! In order to be on the BBB you have to pay them a fee and you have to be willing to resolve customer issues. So I can see now why Credit Acceptance is not on the BBB. These people are crooks to the highest extant. They jack up your car payments every other month stating that you haven't been paying them. Then they call you and threaten you with turning your car off and even taking your vehicle that... Read more

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Thus warranty sold to me is ***!!! 1. They tell you names that is NOT theirs-have no idea who i'm speaking with. 2. They do NOT document each call as the automative recording states-as i spoke to a rep on 5/17/16 ~5p and when i referred to what was told/agreed to the SUPERVISOR told me "well, he probably forgot to make notes after your call." What? 3. Its been a week and i have NOT been offered a rental during this process. But EVERYONE wants... Read more

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Most horrible company i have ever financed through i hate them ABSOLUTELY HATE THEM they will not work with you they are all pieces of *** HUGE SCAMMMMMMERSSS

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These people are liars and complete idiots! They try to get you stuck in a 14 month contract. Stay away! Stay away from Credit Acceptance and stay away from Cowboy Maloney's! They are a terrible company!

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Credit Acceptance and Superior Protection Plan fail to cover incurred maintenance fees as well as towing as per contract.

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Did not cover repairs or pay anything towards towing fee as per brochure and contract.

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I had a loan from them an 2000 this is 2016 the company send a graiment to my job i told my job i will suit the pants off them in credit acceptance i contacted BBB also waiting on a respond

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