Credit Acceptance Complaints and Reviews

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Credit Acceptance
Main address: 25505 West Twelve Mile Road 48034 Southfield MI
1-800-634-1506, 1-800-716-7376, , http://www.creditacceptance.com/feedback.aspx
  • 102+3 mobile complaints
  • $230K claimed losses
  • $2.2K average
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  • Sep 09
  • Auto Financing
  • Rude Representative
  • 46

The customer service reps at flagship are so rude, so mean, nasty attitudes. I truly cannot stand them and I cannot wait for my loan to be over. Now granted I am late with my payment, a representative called me to set up an arrangement that I was not sure if I could do. I called back the next day and they are giving me such a hard time about accepting the arrangement that they just offered me... Read more

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  • Sep 05
  • Auto Financing
  • Farmington, Michigan
  • Bad Customer Service
  • 26

my wife had a stroke and i told them I would pay my bill 7 days later. She literraly called me less than a father and I hate this company. THE WORST CUSTOMER SERVICE. SHE THREATNED TO REPO MY CAR FOR $39.51 MY PAYMENT IS 389.51 I paid 350.00. i wish i had someone to ADVISE ME ON HOW TO GET RID OF THIS COMPANY. THE CUSTOMER SERVICE IS HORRIBLE, THE RUDEST, MEANEST, SLOPIEST PEOPLE I HAVE EVER... Read more

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  • Sep 02
  • Service Centers and Customer Services
  • San Antonio, Texas
  • Late Fees
  • 34

I was told I miss a payment back 1 year ago, so I said okay what can I do, they said make a extra 50 For 7 month and this we'll catch up, I said what about late fees , they said no late fee, 13 month pass they bill for 284 dollars late fees, I called and they said why you was late we charged the late fee, now the payment is okay but now we are charging late fee on the late fee until the late... Read more

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  • Aug 26
  • Auto Financing
  • Account Information
  • 10

THERE TRYING TO TAKE MY CAR AND IM TRYING TO PAY THEM BEEN IN A SHELTER IM WILL TO PAY FOR WHAT I OWN JUST GOT ON MY FEET I LOVE MY CAR I JUST WANT TO TRY TO PAY I KNOW I OWN THEM MONEY IM TRYING TO PAY I PAY 160.00 DOLLARS EVERY TOO WEEKS THAT ALITTE TO MUCH BUT WILL TO PAY THAT I WISH THAT THAT WOULD WORK WITH ME AND TRYING TO RAISE FOUR KIDS AND A GRANDBABY AND GO TO WORK GOT HURT IN ACCIENDT... Read more

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  • Jul 30
  • Auto Financing
  • Boca Raton, Florida
  • Unprofessional Finance Company
  • 223

Well, I love my Jeep but I CAN NOT STAND the finance company! They promise you one thing and never take note on what they discuss with you causing confusion and hardship. They talk down to you all the time! They are making my life miserable! I would love for a person of power to review my experience with Flagship Credit Acceptance by taking the time to listen to ALL the phone conversations... Read more

Was this review helpful? 4 1

When the supervisor tells me she rather take the truck than work with me, even though I'm only 10days past due, customer service sucks, and don't mention how my contract has been breached twice by them, I don't trust credit acceptance Add comment

Credit acceptabcw is the wirsr company towed ny car for because i misses 1 payment. Lyers Add comment

     

  • Jun 06
  • Auto Financing
  • Sun City, Arizona
  • Auto Loan Payments
  • 149

I have never been so disgusted with a company in my life. I started a new job 9 months ago since then due to how my pay periods fall I can't make the payment on the third. It's always going to be the last week of the month. Every month a very rude person calls not my phn not cell , not even my work, but my boyfriends num. Who's not even on my loan. Every month I have to explain why I... Read more

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  • Jun 05
  • Auto Financing
  • Little Rock, Arkansas
  • Auto Loan
  • 1
  • 1
  • 154

Credit Acceptance provides horrible customer service and does not offer assistance when the customers are having hardships. I was employed by a car loan credit company and we offered extensions all day long to people who need assistance. They repossessed my car one month because I DID NOT ANSWER THE PHONE!!! What sense does that make? I am done with this company and I will be trading this vehicle... Read more

Was this review helpful? 0 1

I am stuck with a pos mini van that a major Ford dealership in Syracuse NY sold me through credit acceptance I am being told that I have over $5000 in negative equity on a 2003 vehicle so I can't even trade it in the van is about to fall apart after only a year but no one is responsible for it I was forced to buy a warrenty superior warrenty but now I can't get it approved to be fixed it is going... Add comment

 
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